PRIVACY POLICY
Effective Date: September 16, 2026
Nicole Rouzan and iTranserve LLC (“we,” “us,” or “our”) respect your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information obtained through our website, social-media profiles, online advertising, lead-generation forms, and real estate communications.
Nicole Rouzan is a California real estate salesperson, DRE #01799183, affiliated with Coldwell Banker A Hartwig Company. Real estate brokerage services are provided through the responsible brokerage.
INFORMATION WE COLLECT
We may collect information that you voluntarily provide, including:
• Name
• Email address
• Telephone number
• City, ZIP code, or areas of interest
• Buying, selling, leasing, relocation, or property preferences
• Property address and information
• Budget, anticipated timeline, and financing status
• Communications and other information you submit
We may receive this information through this website, TikTok and other social-media lead forms, advertisements, telephone calls, text messages, emails, contact forms, consultations, and referrals.
We may also automatically collect limited technical information, such as your IP address, browser type, device information, referring page, pages visited, and interactions with our website or advertisements. Cookies, pixels, and similar technologies may be used for website functionality, analytics, advertising measurement, and campaign improvement.
HOW WE USE INFORMATION
We may use personal information to:
• Respond to your inquiry
• Contact you about buying, selling, leasing, relocation, or related real estate services
• Schedule consultations, property tours, or appointments
• Provide property information, market updates, and requested resources
• Maintain client and prospective-client records
• Manage leads and communications through customer relationship management systems
• Measure and improve our website, marketing, and advertising
• Protect against fraud, misuse, or security threats
• Comply with legal, regulatory, brokerage, and professional obligations
CALLS, TEXTS, AND EMAILS
If you provide your telephone number or email address, you authorize Nicole Rouzan and her service providers to contact you regarding your inquiry by telephone, email, or text message. Messages may be sent using automated technology where permitted by law. Consent is not a condition of purchasing any property, goods, or services. Message and data rates may apply.
You may opt out of marketing text messages by replying STOP and may opt out of marketing emails by using the unsubscribe link or contacting us. Transactional or service-related communications may still be sent when necessary.
HOW WE DISCLOSE INFORMATION
We may disclose personal information to:
• Coldwell Banker A Hartwig Company and affiliated real estate professionals when necessary to provide services
• Transaction coordinators, lenders, escrow and title companies, inspectors, insurance professionals, attorneys, and other service providers when requested or reasonably necessary for a real estate transaction
• Technology, website, CRM, communications, advertising, analytics, and data-storage providers that support our business
• Government agencies, regulators, courts, law enforcement, or other parties when required by law or necessary to protect legal rights
We do not sell personal information for money. Our use of advertising, analytics, or social-media technology may be considered “sharing” under some privacy laws. Where applicable, you may request that we limit or stop such sharing by contacting us using the information below.
DATA RETENTION AND SECURITY
We retain personal information only as long as reasonably necessary for the purposes described in this policy, to maintain business and transaction records, and to meet legal, regulatory, brokerage, tax, and professional obligations.
We use reasonable administrative, technical, and organizational safeguards to protect personal information. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
CALIFORNIA PRIVACY RIGHTS
Depending on applicable law, California residents may have the right to request access to, correction of, or deletion of certain personal information; receive information about how their information is collected and disclosed; opt out of certain sales or sharing; and not receive discriminatory treatment for exercising privacy rights.
To submit a privacy request, contact us using the information below. We may need to verify your identity before completing a request. Certain information may be retained where permitted or required by law.
CHILDREN’S PRIVACY
Our services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13.
THIRD-PARTY WEBSITES AND SERVICES
Our website or communications may contain links to third-party websites and services, including MoxiWorks, Coldwell Banker, social-media platforms, lenders, and other real estate service providers. Their privacy practices are governed by their own policies, and we are not responsible for their content or privacy practices.
POLICY UPDATES
We may update this Privacy Policy periodically. Any updated policy will be posted on this page with a revised effective date.
CONTACT US
For questions, privacy requests, or requests to opt out of marketing communications, contact:
Nicole Rouzan
iTranserve LLC
California DRE #01799183
Email: Nrouzan@itranserve.com
Phone: 310-896-5209
